![]() In the past sellers have always been protected from these cases - their responsibility ends once the item is delivered to the US based freightforder per eBay's Money Back Guarantee policies. This item went to the reshipper facility in New Castle, Delaware. I just lost a high value case due to this too!! I tried to appeal this case but I was told by the eBay rep that it could not be appealed since it was never delivered when it clearly shows "DELIVERED TO AGENT FOR FINAL DELIVERY" on the USPS website. I googled the address (1345 nw 98th ct unit 2, mr cargo box 33172-3049 Doral, FL) and it appears to be a freight forwarder? This is the first time I’ve come across this issue but I have been reading with issues dealing with freight forwarders. Ebay said they didn’t receive valid proof of delivery showing the item was delivered to the address even though it says ‘Delivered to Agent for Final Delivery’. The buyer just opened and won a case against me and eBay deducted funds from my account and issued a refund. I appealed the case, if you need the case number or tracking please let me know. Visit BBB.org/ScamTracker to report your experience and help others learn the signs of a scam.Just lost an item not received case due to this error. Stay alert to shipping fraud by visiting FedEx's website, U.S Postal Service and UPS's online resource center. Read BBB's article on five ways to avoid delivery scams for more ways to protect yourself from delivery scams. Calling the company yourself is the best way to determine if the inquiry is legitimate or a scam. If an unsolicited caller asks you for personal information, even if they claim to represent a company you trust, hang up and call the company using the official customer service number. Never give sensitive personal information to strangers.Be leery of unsolicited messages, especially if you never signed up for text alerts. Depending on how you signed up for notifications, messages usually are posted within a secure online portal. Delivery companies will never contact you with unsolicited calls or texts. It will be much harder for them to fool you if you know what packages you are expecting, from what companies, and when. Scammers hope you'll just assume they are talking about a package you ordered recently, without double-checking. If you give up your personal information, it will be in the hands of con artists, and you'll be at risk of identity theft. In either case, the package doesn't exist. But if you click, you may download malware onto your computer that gives con artists access to personal information and passwords. These messages often look legitimate - containing official logos and using professional language. According to BBB Scam Tracker reports, the callers are often friendly and professional, making the scam harder to spot.Īlso, look out for text or email messages that ask you to reschedule a delivery or pay a small delivery fee. If you don't remember ordering anything that needs to be delivered, the caller may try to convince you the package is a gift from a friend or relative. If you call the number, the scammer will ask you to confirm your personal details, including your name, address, and possibly even your credit card information. Please call me." If the message seems a little strange to you, trust your gut. I work for FedEx, and I'm trying to find your house. It says something like this: "Hi! My name is Tony. You receive a text message from what appears to be a delivery driver looking for your home. Here's what you should know about a new twist on delivery scams. ![]() Naturally, scammers use this opportunity to trick busy shoppers into giving out their personal information. Online purchases and package deliveries skyrocket during the holiday season. ![]()
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